6. Dongles

Intella licenses are typically delivered in the form of a dongle. The only exception is Intella P.I., whose timebased licenses are delivered using a hardware-bound, software-based license key.

Dongles have several benefits over software-based license keys. For example, users can easily move software licenses from one machine to another by simply plugging the dongle into the other machine, there is no loss of license when the operating system is reinstalled or reverted from an image, changes to the hardware (new motherboard etc.) do not lock the license, hard drive failures do not result in the loss of licenses, etc.

To protect our intellectual property, dongles may not be activated when shipped by Vound or one of its resellers. In that case, it is necessary to activate your Intella dongle to use Intella.

By default, users are supplied with a single user dongle for every ordered copy of Intella. Optionally, a network dongle can be delivered instead. This type of dongle allows for consolidating the licenses of multiple users on a single dongle, which then is typically installed on a physically secured, always-on machine. See the section on network dongles below for how to configure your systems to use a network dongle.

6.1. Activation with the Dongle Manager

Intella ships with a Dongle Manager application. The Dongle Manager will list all connected Vound dongles and the products they currently contain. When the PC running the Dongle Manager is connected to the Internet, it can also contact the Vound license server to check for any updates for a dongle. These updates are then downloaded and applied automatically.

The Dongle Manager is in the Intella program folder C:\Program Files\Vound\Intella 2.2:

Dongle Manager Location

A shortcut to the Dongle Manager can also be found in the Start menu. After starting the Dongle Manager, the following screen will appear:

Dongle Manager

This screenshot shows a typical setup where only one Vound dongle is connected. When multiple dongles are present, they will each be listed separately in this list.

Click on Blink to see to which physical dongle an entry in the list corresponds. This will cause the LED in the represented dongle to blink rapidly. This can be useful when you have multiple Vound dongles plugged in or are using HASP dongles from a different Vendor.

Show Products will list the licensed products on that dongle. All products typically have a perpetual license; hence no license restrictions are displayed by the Dongle Manager.

Show Products also shows a list of expiration dates. These reflect the end date after which you will not be able to receive technical product support and license updates. These end dates do not affect the ability to use the existing licenses on your dongle.

To update your dongle, click on Check for Updates. This will contact the Vound license server and download and apply any updates. When the process has finished, the Dongle Manager will show which products, if any, have been added to the dongle. The update procedure will only add new licenses to the dongle; it will leave your existing licenses untouched.

Note

An active Maintenance Agreement with at least 60 days remaining until the expiration date is necessary to qualify for maintenance updates.

When you are on a network using a proxy, Intella will automatically try to detect and use it. If this fails, the proxy settings can still be set using the Configure proxy settings…. Consult your IT admin for further instructions.

6.2. Activation with haspupdate.exe

If the dongle cannot be updated in this fashion, e.g. because external network connections are not allowed, please follow the steps below.

Step 1: Collect your dongle and license information and send it to Vound Support at: support@voundsoftware.com.

  1. Plug your dongle into an available USB port.
  2. Start haspupdate.exe. You will find haspupdate.exe in the bin folder in the installation folder of Intella. The default installation folder is: C:\Program Files\Vound\Intella 2.2
  3. Select the Collect Key Status Information tab. Click Collect information.

Hasp Update Collect

  1. In the next dialog, you will be asked to Save key status as. Please save the file with your company name. If you are activating more than one dongle, please number the files. The file(s) you create will have a c2v file extension. Example:

    • ACME_Forensics_1.c2v
    • ACME_Forensics_2.c2v

  2. After you clicked Save, you will see the Select HASP dialog.

Important

Please select the HASP HL key, not the HASP SL key!

Dongle Selection

  1. Record the dongle ID numbers for each dongle. This will help when applying the update files.

  2. Send the created c2v files to support@vound-software.com. Please ensure you include the following details in the email when sending the c2v files:

    1. Organization Name

    2. Address

    3. Zip code

    4. Country

    5. Contact Name

    6. Phone Number

    7. Email Address

    8. Vound Product type – select only one per dongle:

      1. Intella 10 GB
      2. Intella 100 GB
      3. Intella 250 GB
      4. Intella Professional
      5. Intella Viewer
      6. Intella TEAM Manager

Step 2: Apply the license update file(s) you receive from Vound Support.

  1. Make sure your dongle is connected to the computer that runs Intella.

  2. Vound Support will send a dongle activation file. The activation files are dongle-specific. The file will end with a .v2c file extension and the name of the file contains the dongle ID. Example:

    • HaspUpdate_68_304466763.v2c

    (the dongle ID in this case is 304466763) Save the .v2c file on your computer. Be sure to remember where it is stored!

  3. Start haspupdate.exe as before.

  4. Click the Apply License Update tab. Then click the Browse button labeled ... next to the Update File field. This opens a file selector dialog.

Hasp Update Apply

  1. Select the .v2c file in the file selector and click Open.
  2. Click Apply update button. This will activate the dongle.

Hasp Update Apply Button

Your Intella dongle is now activated!

In case of questions or problems, please contact Vound Support at http://support.vound-software.com/.

6.3. Network dongles

A prerequisite for using network dongles is that the so-called HASP driver is installed on both the client and the server.

This driver is in fact known under several different names due to historic reasons. When it is installed, it is typically visible as Sentinel LDK License Manager in the Windows Services application and under that same name or as hasplms.exe in the Windows Task Manager and Windows Resource Monitor.

On a standalone PC, the driver provides a bridge between the licensed application (Intella) and the dongle holding the license. Furthermore, it handles software-based licenses such as the bundled trial license and the software-based Intella P.I. license. In case of a network dongle, the drivers on the machines stretch that bridge across the network, making the products on the network dongle available to other PCs in the network.

Getting this driver installed is best achieved by simply running the Intella installer on both machines, as it includes the installation of the HASP driver.

Once the HASP driver is up and running on both machines, the drivers will communicate with each other automatically, or after a bit of network configuration (see below). When Intella starts on the client and requests a license from its local driver, the driver will communicate with the server’s driver and exchange information about the network-enabled licenses on the server’s dongle, making the licenses also available to the client. The server’s driver will register that one more user is using Intella, or refuse the operation (and block the client machine from starting Intella) when the allotted maximum number of concurrent users has been reached.

Network dongles often work out-of-the-box, but may in some cases require a small amount of network configuration. This depends mostly on the locality of the client running the Intella server and the server holding the network dongle.

6.3.1. Client and server in single subnet

When the client and server are within the same subnet, no network setup is usually necessary. The drivers on both machines will usually find each other automatically and the client will be able to use the licenses on the network dongle.

For example, in the following setup:

  • Server IP address: 172.168.12.223
  • Client IP address: 172.168.12.26
  • Subnet Mask (Class-C): 255.255.255.0

the drivers will be able to communicate directly, if port 1947 is not blocked.

If Intella is not able to use the network dongle’s licenses, please follow the steps below for setting up usage with different subnets. This may resolve the issue.

6.3.2. Client and server in different subnets

Given the following setup:

  • Server IP address: 172.168.12.223
  • Client IP address: 172.168.16.46
  • Subnet Mask (Class-C): 255.255.255.0

the drivers will require some configuration for the client and the server to be able to find each other.

Step 1: Make sure that port 1947 (used by the drivers) is not blocked by any firewall. The drivers use this port to communicate with each other and with the Intella application. Step 2: Ensure that the server and client machines can ping each other. Step 3: Plug the network dongle into the server. Make sure that the key is detected when viewing the Admin Control Center on http://localhost:1947 on the server, like this:

Admin Control Center

All network dongles show up as HASP HL Net… dongles in the Key Type column, with the number at the end varying (typically 10 or 50).

Step 4: On both the server and the client, do the following:

  • On http://localhost:1947, click on Configuration.
  • Select the Basic Settings tab, if that tab is not already selected.
  • Make sure that the Allow Remote Access to ACC checkbox is selected.
  • Click Submit if a change was made.

Network Dongle Setup 1

Step 5: On the server, do the following:

  • On http://localhost:1947, click on Configuration.
  • Select the Access from Remote Clients tab.
  • Make sure that the Allow access from Remote Clients checkbox is selected.
  • Click Submit if a change was made.

Network Dongle Setup 2

Step 6a: When client and server are on the same subnet, then on the client:

  • On http://localhost:1947, click on Configuration.
  • Select the Access to Remote License Managers tab.
  • Make sure that the Allow Access to Remote Licenses checkbox is selected.
  • Make sure that the Broadcast Search for Remote Licenses checkbox is selected.
  • Click Submit if a change was made.

Network Dongle Setup 3

Step 6b: When client and server are on different subnets, then on the client:

  • On http://localhost:1947, click on Configuration.
  • Select the Access to Remote License Managers tab.
  • Make sure that the Allow Access to Remote Licenses checkbox is selected.
  • Make sure that the Broadcast Search for Remote Licenses is deselected.
  • Make sure that the Aggressive Search for Remote Licenses is selected.
  • Enter the IP address of the server in the Remote License Search Parameters box.
  • Click Submit if a change was made.

Network Dongle Setup 4

Step 7: Start a web browser on the client machine and open the following URL: http://<server IP address/host name>:1947 In the example scenario that would be: http://172.168.12.26:1947 Verify that you can see the Admin Control Center and that the network dongle is listed. This verifies that the client and server can communicate properly. You should now be able to start Intella on the client, using a license from the network dongle. You can verify this by checking the Case Manager window; it should list the network dongle’s ID:

Network Dongle Setup 5